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usb 2.0 wireless optical mouse not working

Discussion in 'Technical Help' started by Rat.2, Feb 18, 2011.

  1. Rat.2

    Rat.2 Well-Known Member

    my mum bought a wireless optical mouse today its a plug and use sort of thing like my old one without any firmware needed
    but its not working i have tried every usb port new batteries resetting the mouse ive searched for hours without any luck so any help will be greatly appreciated
    its by dolphin http://www.dhgate.com/100pcs-new-usb-2-0-mini-wireless-optical/p-ff80808124bd54a30124c23a84d6699a.html
    this site has some information on it
     
    Rat.2, Feb 18, 2011
    #1
  2. Joseg1320

    Joseg1320 Well-Known Member

    Is it being recognized by your computer?

    My wireless mouse stopped working about a week ago and I found out it was the USB stick. It wasn't making contact with the computer, now it only works if I apply weight onto it.

    Maybe your USB stick might be faulty.

    Edit: I just read the description and it says

    "Easy plug-and-play, no drivers required for IBM PC and Win 95/ 98/ 2000/ Me/ XP"

    Do you have Vista? Maybe it doesn't work on Vista.
     
    Joseg1320, Feb 18, 2011
    #2
  3. Rat.2

    Rat.2 Well-Known Member

    I have windows 7 and it is registered by the computer
    http://www.dolphinperipherals.com/index.html i reckon this is their home page but i couldn't find the mouse anywhere
     
    Rat.2, Feb 18, 2011
    #3
  4. Joseg1320

    Joseg1320 Well-Known Member

    Try going here

    http://www.dolphinperipherals.com/support.html

    Enter your mouse's serial number and download the driver.

    From looking at their products, none of them seem to be compatible with Windows Vista or 7. Their USB flash drives only go up to 256MB. That company probably stopped making products a long time ago.
    Post Merge: [time]1298021599[/time]
    These are the newest products they have made, look at the date they were introduced, the newest products came out in year 2004......
    That company's products don't work on Windows Vista and much less in Windows 7.

    http://www.dolphinperipherals.com/new.html
     
    Joseg1320, Feb 18, 2011
    #4
  5. Rat.2

    Rat.2 Well-Known Member

    ive tried on the box it says it supports 7 and vista
     
    Rat.2, Feb 18, 2011
    #5
  6. Joseg1320

    Joseg1320 Well-Known Member

    Oh, then try entering the serial number in the link I posted earlier and see if they give you a driver to download.
     
    Joseg1320, Feb 18, 2011
    #6
  7. Rat.2

    Rat.2 Well-Known Member

    i got it working i found a little instruction manual in packaging in the rubbish on the last page it tole me wat to do if it didnt just work
    i had to sync the mouse and the usb things together using the reset buttons and then i found in really small print under that that you need to do it at least once per computer

    thanx for all the help
     
    Rat.2, Feb 18, 2011
    #7