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tech support question...

Discussion in 'Non-Emulation Help' started by Tomoka, Jun 29, 2010.

  1. Tomoka

    Tomoka Well-Known Member

    hey all, if anyone can help me out with this question, all will be good. but first some info. i left my Toshiba satellite P505 laptop running, for about 3-4 hours while i was gone (been on for 3 days now), and when i came back, i was logged out....so, i logged in, and i was given a notice about an unexpected shut-down....well, the PC wasn't shut-down, i was just logged out, and it said the unexpected error that caused it, was a blue screen. TT_TT i highly doubt i was given a blue screen. so my question is,

    1. should i be worried?

    2. should i use the repair option with my disk for safety?

    3. should i call Toshiba about my warranty?

    4. please provide as much info into your answer as you can (not a question)(EX. why i should do it, what could happen, pro's, and con's and anything else you can think of)

    and to everyone who answers,
    thanks in advance,
    Ryan.
     
  2. Loonylion

    Loonylion Administrator Staff Member

    BSODs occur on occassion, if it tells you what it was then paste here. Its probably not a problem though.
     
  3. Tomoka

    Tomoka Well-Known Member

    you mean the error codes?! because i told it to look online for a solution, and it took all the info from me! :'( is there any way i can still access it?
     
  4. Loonylion

    Loonylion Administrator Staff Member

    error log, under control panel -> administrative tools -> event viewer -> system
     
  5. Tomoka

    Tomoka Well-Known Member

    found it! Log Name: System
    Source: EventLog
    Date: 6/28/2010 9:31:31 AM
    Event ID: 6008
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Ryan-PC
    Description:
    The previous system shutdown at 5:40:18 AM on ‎6/‎28/‎2010 was unexpected.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-06-28T13:31:31.000000000Z" />
    <EventRecordID>10109</EventRecordID>
    <Channel>System</Channel>
    <Computer>Ryan-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>5:40:18 AM</Data>
    <Data>‎6/‎28/‎2010</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>113647</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>DA07060001001C000500280012002F03DA07060001001C000900280012002F03600900003C000000010000006009000000000000B00400000100000000000000</Binary>
    </EventData>
    </Event>
     
  6. Loonylion

    Loonylion Administrator Staff Member

    there wasnt another saying what the stop error was?
     
  7. Tomoka

    Tomoka Well-Known Member

    blue screen of death, gonna back up, and re install, c ya
    Post Merge: [time]1277770269[/time]
    new eror log...

    Log Name: System
    Source: EventLog
    Date: 6/28/2010 7:42:34 PM
    Event ID: 6008
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Ryan-PC
    Description:
    The previous system shutdown at 7:24:18 PM on ‎6/‎28/‎2010 was unexpected.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-06-28T23:42:34.000000000Z" />
    <EventRecordID>10602</EventRecordID>
    <Channel>System</Channel>
    <Computer>Ryan-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>7:24:18 PM</Data>
    <Data>‎6/‎28/‎2010</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>8064</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>DA07060001001C001300180012009000DA07060001001C001700180012009000600900003C000000010000006009000000000000B00400000100000000000000</Binary>
    </EventData>
    </Event>