Hi! For some strange reason I remember having over 11,000 points but today I saw that I only have 4,4xx left. What happened?
I am definately not mistaken about my 11,000 points. In fact, I went to some downloads just to copy and paste the link but I didn't download anything.
Where did you copy/paste the link to? (And what for?) It could be that what ever you did ended up connecting to the download servers and subtracting points.
I copied the links because I had a huge number of tabs opened and I can't download more than 1 file at once. So I wrote down the links for to download later. This massive lose of points is now a bit shitty
You might have copied the link incorrectly, and opened the link in your browser to copy it (causing it to connect and subtract points).
Maybe. But I did not download anything. So I'm quite upset because such a crapload of points is missing
Fair enough, but i don't think they will do anything about it because there's no way to know for sure what you did or did not do with those links. That and Seph said you had been downloading things.
Whether you download or not does not matter, the points are taken as soon as the download starts. It's nearly impossible to detect if a user has fully downloaded something, and even then it does not cover the cases where the download was corrupted. We allow users to redownload for 24 hours at no extra point charge which prevents 99% of all cases, I'm sorry that this case wasn't prevented, but it's really not our fault.
