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Problem while trying to download...

Discussion in 'Site Support' started by yoshi2889, Feb 28, 2010.

  1. yoshi2889

    yoshi2889 Well-Known Member

    Well... The only option is the Europe server :-\

    I get an error that says (dialog, window, no page):

    Could not download the file. The file may be broken or has been damaged.
    Do you want to try again?
    |Yes||No|
    When I click one of those buttons, nothing happens.

    I know, our internet does not work correct on speeds from lower then 200 KB/s...

    And, I may NOT download any download manager on this laptop.
     
  2. meganova

    meganova Well-Known Member

    Maybe Romu having some maintenance now?

    I've tested downloading a game,
    Works fine though without using any download manager.

    Try using different browser.
     
  3. yoshi2889

    yoshi2889 Well-Known Member

    It pops up the same window by every browser installed (Chrome, IE and FireFox)
    And I don't think RomU has maintenance.
     
  4. Loonylion

    Loonylion Administrator Staff Member

    those buttons do not sound like any browser I have ever used.
     
  5. meganova

    meganova Well-Known Member

    That's weird, I'm using FireFox btw
    and a download box pop out after I clicked the EU server.
     
  6. yoshi2889

    yoshi2889 Well-Known Member

    The thing is: the message has no icon! The buttons look normal, but they don't work.

    Let's try restarting the computer.
    Post Merge: [time]1267367332[/time]
     
  7. Loonylion

    Loonylion Administrator Staff Member

    I would guess you have some form of malware on your computer.
     
  8. yoshi2889

    yoshi2889 Well-Known Member

    No, others AVG has alarmed. The restart was quick, lets try downloading again.
     
  9. Loonylion

    Loonylion Administrator Staff Member

    AVG wont necessarily catch malware, try spybot search&destroy, and malwarebytes antimalware. The symptoms you are reporting are classic malware symptoms.
     
  10. Seph

    Seph Administrator Staff Member

    Which file are you trying to download exactly?
     
  11. yoshi2889

    yoshi2889 Well-Known Member

    Mario Vs. Donkey Kong 2 for DS, but it does the same with 7 Wonders II.
    Post Merge: [time]1267369217[/time]
    Wait wait, now it begins to download...
    Error message.
     
  12. Seph

    Seph Administrator Staff Member

    I can't help you so long as you don't provide me any information. "Error message" is completely useless. You'll have to tell me what the error message actually says, describe what you do, what happens or perhaps even take a screenshot.
     
  13. yoshi2889

    yoshi2889 Well-Known Member

    The screenshot button does not work on this laptop (for now, I try to fix it :(). I get the same error message.
    But it has been solved now. I did a Batch run (quick made) on IE and every browser and it works again.