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Premium membership fails

Discussion in 'Site Support' started by arcadion, Apr 29, 2015.

  1. arcadion

    arcadion New Member

    I posted this as a reply to Seph's posting about premium membership being available again also, so sorry for the double post, just not sure where to put it.

    I'm still having issues purchasing premium. Select card, hit pay now, windows close back to romulation site. No premium. No payment processed. If I pull up history and check your payment processor it shows a "sorry, unable to process, choose alternative payment method and try again" yet all of my payment methods are fine for any other site I purchase from.

    Is there any other method of paying for premium? I've tried from several different browsers, machines, isp connections, and even from different locations, but still getting the same issue. I can then go to ebay for example and process a paypal payment with the same account with no issues.
     
  2. Prectorian

    Prectorian . Staff Member

    Despite this is something for the admin to address, I'd suggest;

    It could still be at your end, try using other browser to make the purchase; e.g. firefox.

    See similar topic: http://forum.romulation.net/index.php?topic=63603.0

    If still doesn't resolve it. Please post update.
     
  3. Loonylion

    Loonylion Administrator Staff Member

    the payment processor randomly doesn't want to work. Seph believes he's fixed it for the new site which should be coming soon.
     
  4. arcadion

    arcadion New Member

    Any idea on when 'soon' is? I have a 2nd unlimited isp connection attached for the next month while a changeover is in progress, and i'd love to take advantage of it. If soon is a month or so down the track i'll keep trying other methods to get my account upgraded. Maybe seph could send me a paypal invoice instead?
     
  5. Loonylion

    Loonylion Administrator Staff Member

    No idea, sorry. keep trying, it should work some of the time.
     
  6. mikey1275

    mikey1275 Member

    Any idea when premium will be available again 19/5 and still unavailable.
     
  7. Loonylion

    Loonylion Administrator Staff Member

    nope it's a different problem now, that started last week. We have no ETA at present.