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Points not showing up

Discussion in 'Site Support' started by Lancelot1984, Jul 20, 2009.

  1. Lancelot1984

    Lancelot1984 New Member

    Hi i payed the $5.00 and my points havent show up i used paypal on 7/17/09.

    Thanks
     
  2. Seph

    Seph Administrator Staff Member

    We have to verify the payment in cases where something goes wrong and we have to handle it manually, so please provide me with the transaction ID.
     
  3. Lancelot1984

    Lancelot1984 New Member

    oh ok it's 8r305835hs489940u

    Thank's.
     
  4. Seph

    Seph Administrator Staff Member

    Not sure where you found that but it's not a valid transaction ID, I did however do a search on your email and find the payment.

    The reason the points haven't been given yet is because you paid via an eCheck, and as we write on https://www.romulation.org/buy/points/

    The status in my control panel shows that it will be cleared by no later than 22nd of July, at that point paypal will put the money in the romulation account and contact the script on our server, and hopefully give you your points instantly.