1. This forum is in read-only mode.

Bought 15.000 points today, but didn't recieve them.

Discussion in 'Site Support' started by Chromotrigger, Oct 14, 2009.

  1. Chromotrigger

    Chromotrigger New Member

    Hi there!
    Thank you so much for a fantastic site.

    I donated 5$ for the 15.000 points today, but I havn't recieved them yet.
    This is the recieptnumber for my order: 2726-7464-5492-7630.

    I hope that you can help me :)
     
  2. hankchill

    hankchill New Member

    I second this as well. I made a few donations yesterday and the day before and they credited my account just fine, however I made a donation today and no points were credited to my account. I'm guessing something is wrong with the system.

    PayPal Transaction ID: 7EC43565194255315
     
  3. -a55-

    -a55- Well-Known Member

    i think it takes a little bit of time for everything to be processed, not sure though.
     
  4. Fragata

    Fragata Well-Known Member

    Yes, there is a bug in the system at the moment so just sit tight, and we know for a fact that loony is working on it, so just give him some time
     
  5. Loonylion

    Loonylion Administrator Staff Member

    the bug should not affect this. Cant you please make sure your payments were not processed as echecks?
     
  6. Chromotrigger

    Chromotrigger New Member

    I'm not sure, but I don't think that it was processed as an echeck.
    On my Paypal account it says that the the payment is enacted, so the money should be transferred by now. :)
     
  7. hankchill

    hankchill New Member

    Mine are all instant payments.

    It has been hours, no points added
     
  8. TirithRR

    TirithRR Well-Known Member

    Did you donate all 5 dollars at one time? Or did you donate twice, 1, then 4, etc?
     
  9. hankchill

    hankchill New Member

    All 5 at once. Check the Transaction ID I posted.

    I've done it a few times before, never had a problem. Just today when I made the payment, it didn't get instantly credited like before. Checked again now (12:05AM) and nothing.
     
  10. emg1967

    emg1967 New Member

    Good morning All !
    Can I please add that I also purchased 15,000 points yesterday and haven't rec'd them. They were paid instantly via PayPal. my Pay Pal Transaction ID: 4SH47490AF546140Y.
    Thanks,
    emg1967
     
  11. Vedek

    Vedek New Member

    I paid $5 to the site and donated $1 (total $6, not much but still) I was expecting to see a bunch of points added to my account, but that hasn't happened. I paid by card, yesterday (14th).


    I love this site
    Thanks,
     
  12. Seph

    Seph Administrator Staff Member

    I am now off my vacation and looking into it. Will hopefully figure out where things goes wrong soon.
     
  13. hankchill

    hankchill New Member

    Thanks Seph, let us know once you get it figured out (and the points get credited to our accounts, eh~heh), I've got some more I'd like to donate :)
     
  14. Vedek

    Vedek New Member

    Yeah! I got my points, thank you!
     
  15. Seph

    Seph Administrator Staff Member

    Actually Loony gave you the points, I made a check of everything and it all seems good, so I can't explain why things are messing up right now.